FAQ

Frequently Asked Questions (FAQ)

We’re here to answer your questions — from materials and care tips to custom orders and international shipping. If you don’t see your question here, feel free to reach out. We’re happy to help!

Your Questions, Answered


Whether you’re curious about custom sizes, care instructions, or shipping times — we’ve gathered the most common questions right here to help you shop with confidence.

We use 100% natural sheep wool, pure water, and traditional handmade techniques. No synthetic materials or chemicals are involved in our process.

Yes! Every item is crafted entirely by hand by skilled artisans in our workshop in Iran. Each step—from layering wool to rolling and drying—is done with care and precision.

Absolutely. We welcome custom orders for rugs, bags, or slippers. Whether it’s a specific size, pattern, or even color, we’ll work closely with you to bring your vision to life.

Yes, we ship worldwide. All products are carefully packaged to ensure they arrive in perfect condition. Shipping times may vary depending on your location.

Felt is naturally durable. For rugs and home items, gently vacuum or shake out dust. Spot-clean with water and a soft cloth if needed. Keep them away from excessive moisture.

Yes, we use plant-based dyes and eco-conscious processes to ensure our products are safe for you and the environment.

Our pieces are more than products — they carry the soul of Iranian tradition, the story of Master Toghanian, and the authenticity of true craftsmanship. We blend heritage with heart.

Ask Us Anything
Our team is ready to answer any questions about our products, process, or your order.